Dormant, lost or closed accounts
If you have funds with us that you can no longer access, or think you might, we can help to reunite you with your money.
My account is going to become, or has already been made 'Dormant'
If you’ve got a savings account with us but haven’t transacted or accessed your account for more than 3 years, your account might become ‘dormant’. This happens to protect your money and account from any fraudulent activity.
To stop your instant access account from going dormant you should transact on your account at least once within a three-year period or before the specific date called out if we’ve already communicated to you.
You can use our Mobile App or Online Banking to make deposits, withdrawals and transfer funds from other Tesco Bank accounts. Or you could transfer money from another bank into your account.
To prevent a fixed rate account from becoming dormant, please visit our maturity options to discover what you can do when your term ends.
We’ll write to you to check you’re still using your account first. If we don’t hear from you or you don’t access your account, it will then become dormant. We’ll write to you again once this happens to confirm this.
If you’ve not heard from us but you’ve not accessed your accounts in more than 3 years, it could still be dormant, especially if your contact details haven’t been kept up to date.
Some access will be restricted to keep your account as secure as possible. You’ll no longer be able to transact on your account and we’ll stop sending you communications about your account through the post (although you will still be able to view your statements via Online Banking or our Mobile Banking App).
Your balance will remain safely in your account until you contact us to reactivate or close it. Until then, you will continue to earn interest on your savings.
To reactivate your savings account, withdraw your funds, or close your account, call us on 0345 678 5678* and we can arrange this for you.
I’m not sure if I have money with Tesco Bank
If you think you could have an account with us but aren’t too sure, we’re more than happy to help. To let us trace down any accounts you may have, we’ll need to speak with you on 0345 678 5678*.
I have funds with Tesco Bank but my account has been closed
If you had an account with us in the past that has been closed, such as a Clubcard Plus Savings Account and haven’t received the funds from these accounts, you could still be due money.
If you’re due money, or think you might be, please get in touch on 0345 678 5678* so we can trace them down.
*This number may be included as part of any inclusive call minutes provided by your phone operator.
Looking for a new way to save?
If you’d like to continue to bank with us, we can keep your money safe whilst you watch your savings grow.