Latest scams to look out for

Stay up to date on the most recent scams, how to spot them and what you can do to protect yourself.

Purchase scams

Ever seen a special offer shopping online that seems too good to be true? Heavily discounted items like clothes, fragrances or electrical goods could be fake ads. These scams can be through private sellers on social media or fake websites - you’ll pay for the items, but never receive them.

    Remember:

    • If you’re using a new website, check for reviews on trusted sites like Trustpilot.
    • Don't pay for anything via bank transfer; use a secure payment method such as a credit or debit card.
    • If you can, see the goods in person before handing over money.

      Holiday scams

      Tempting too-good-to-be-true offers appear for holidays as well, either on fake travel websites or on social media. The scammers might try to contact you via a call, text or email too. You pay for the holiday, usually via bank transfer, but the holiday doesn’t exist.  

        Remember:

        • Use reputable online travel providers, affiliated with ABTA and ATOL.
        • Go directly to a company's official website or call them on a verified contact number.
        • Found a travel company you've never heard of with unbelievable bargains? Don't be lured in by prices that are significantly lower than elsewhere.
        • Research before buying your holiday - look at reviews of the website on Trustpilot.
        • Avoid paying by bank transfer; always use a secure payment method.

        Romance scams

        This type of scam usually happens on social media platforms, dating websites or gaming apps. The scammer will build up a relationship with their victim over time, by creating a fake identity and creating a made-up life story. After some time, they will claim they need money for emergency medical care, or to pay for transport costs to visit you if they live abroad. They will ask you to either transfer money from your savings or take out loans or credit cards on their behalf. 

          Remember:

          • Always consider the possibility of a scam when speaking to someone new online
          • Only accept friend requests from people you know and trust
          • Speak to your family or friends to get advice
          • Never send money to someone you don’t actually know and have never met in person

            Remote job scams

            Fancy making money with little effort? That’s the tempting offer fraudsters use to recruit consumers mainly through online channels such as social media. They may ask you to open a new account and/or ask you to receive a large payment into your account and transfer it to their account. They may tell you that this is because they can’t use their own bank account or that it’s part of a refund scheme and you can keep a percentage of the money. Remember, by helping fraudsters, you could be committing a criminal offence. 

              Cost of living scams

              Have you ever received an email or text saying you’re due a tax rebate? They’re pretty common, but the latest scam targets the cost of living, with promise of a payment or grant. The scammer impersonates an energy company or government department, offering financial support relating to utility bills and other living costs. You’ll receive an email, SMS or phone call and the scammer will try to get access to your personal and financial information by getting you to click on links or provide info over the phone. You'll be urged to share these details to claim your money. 

                Remember:

                • Be cautious of calls, emails or texts offering you a discount on your bills – ‘too-good-to-be-true’ offers.
                • Be wary of calls, emails or texts claiming you're due a payment, especially those claiming to be from the regulator or a government department.
                • You can always check phone numbers or email addresses on trusted websites or correspondence you’ve had from the company, such as a bill.

                  Bank impersonation scams

                  In this instance, the scammer impersonates your bank, claiming to be calling customers advising there's been fraudulent activity on their account - and they need to process a refund to your account. You'll be advised you'll receive an urgent text with the details and are instructed how to respond, or you may be asked to read out the 6-digit one-time passcode – remember, your bank will never ask for this. 

                    Remember:

                    • Your bank will never call you and instruct you to reply to a text to get a refund.
                    • If you receive a one-time passcode to authorise a payment, your bank will never ask for this – it shouldn’t be shared with anyone.
                    • Contact your bank directly using a known phone number from the back of your card, or from their website, if you receive a suspicious call claiming to be from your bank.

                    WhatsApp friends and family scams

                    Most of us have received a WhatsApp from an unrecognised number, but has the person ever claimed to a friend or family member using a different number? If they ask for money or bank details, it’s most likely a scam. You'll be told this is the friend or family member’s new number as they’ve lost their phone, and this is usually followed by a request for money to be sent to them or for card details to pay for something urgently. 

                      Remember:

                      • If you get a message from someone claiming to be a friend or a family member, call them on a number you trust to speak to them.
                      • Never share card details with anyone else.
                      • If you believe you have been contacted by a scammer in this way, you can report the number to WhatsApp by selecting ‘More’ in the options section of the message. You can also block the number from the same menu.

                      Gift card and voucher scams

                      Scammers are pretending to be family, friends and work colleagues by texting, emailing and through WhatsApp messaging. They’re asking for help in urgently purchasing a gift card or voucher online with the promise that this will be repaid. 

                      You’ll be urged to buy the gift cards or vouchers online or at a store, then send the voucher codes to the scammer.  

                        Remember:

                        • If you get a request to buy anything, contact the person on a number you trust and speak with them directly.
                        • Don’t use gift cards to pay for fines, taxes or fees on the promise of receiving money in return. If someone needs payment in the form of gift card, it’s likely to be a scam.

                        Investment Scams

                        Fake investment opportunities are being promoted on search engines and social media, or by cold callers contacting people out of the blue. They offer tempting returns that sound too good to be true, and the scammer might try to persuade you to take out a loan to invest. You’ll then be asked to transfer money to them but the investment doesn’t exist. 

                          Remember:

                          • Be careful with ads on social media, sometimes celebrity endorsed, offering high returns on investments and with little or no risk. 
                          • Be wary of anyone who contacts you out of the blue by phone, email or social media about an investment opportunity. 
                          • You should never feel pressured into making a decision with no time to think about it. 
                          • Never give remote access to your computer or personal device to set up an investment or guide you through a loan application – a genuine organisation will never ask you to do this. 

                          Think you might be a victim of a scam or fraud?

                          Keep your money and data safe with help from our guides

                          How to protect yourself from fraud

                            Your online shopping safety checklist

                              How we protect your online purchases

                                How we protect you and your accounts