Help for existing savings account customers
Online Banking
Whether you have an ISA, fixed rate saver account or any of our savings products, you can manage your money and get more information here. Tesco Bank savings customers can also use our Online Banking service and Mobile Banking App for more control of your cash, wherever you are.
Online Banking
Useful information
Our Mobile Banking App
Manage your savings on the go with our Mobile Banking App. We have a range of features allowing you to add new payees in seconds, and move money in and out of your savings accounts quickly and easily.
Quick answers to common questions
Getting set up
Just applied for a Savings account? Here's what you might need to get started.
Managing your account
We've made it easy to do the day-to-day stuff on your Savings account.
Something's not right
Not sure about something on your account? We're here to help.
Ways to save money with us
Award-winning Mobile Banking App
The convenient way to stay in control of your money, on the go.
Easy-to-use Online Banking
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Friendly UK-based customer service
Our customer service teams are here to help and are just a phone call away.
Savings interest rates
Any interest earned on Tesco Bank savings accounts is shown in your statements, transaction history and in your annual Certificate of Interest. You can view, print and download your statements and certificate in your document store, found in our online banking section.
Following the Government’s introduction of the Personal Savings Allowance, we will no longer deduct tax from your interest earned.
The current tax rules are subject to changes by HM Revenue & Customs and the value of tax benefits depends on individual circumstances.
We'll always keep you up to date with any changes to your interest rate by either writing to you or emailing, so it's important to keep your information up to date.
We'll always keep you up to date with any changes to your interest rate by either writing to you or emailing, so it's important to keep your information up to date.
Cash ISA customers
The new tax year begins on the 6 April each year, which means new ISA subscription limits are available. You can make the most of your new tax-free allowance now.
Subscription limits for current tax year
- Cash ISA – £20,000
- Junior Cash ISA – £9,000
The current rules for ISAs are subject to change by HM Revenue & Customs and the value of tax benefits depends on individual circumstances.
If you want to move your money from another eligible type of ISA with another provider to your Tesco Bank Cash ISA, you can do this via the ISA transfer process. This transfer process is offered by Tesco Bank and most other providers and will ensure your money remains tax free.
You can transfer in:
- All of your current year's subscriptions (money paid in) held within another eligible type of ISA (please note: some types of ISA have restricted terms). You can then make further subscriptions to your new ISA in the same tax year, as long as you don't exceed your annual allowance.
- All or part of any subscription made in previous tax years.
If you have a Tesco Bank Fixed Rate Cash ISA you can only make transfers to it within 30 days of opening.
Other providers may have restrictions or charge a fee on transfers, so you should always check this with them before transferring money to or from another provider.
You can transfer your Tesco Bank Cash ISA to:
- Another type of eligible ISA held with another provider or;
- A different Tesco Bank Cash ISA
If you would like to transfer your money to another ISA provider, you will need to ask the new provider and they will arrange everything with us.
Other providers may have restrictions on transfers, so you should always check this with them before transferring money to another provider.
Note for Tesco Bank Fixed Rate ISA Customers:
If you would like to transfer your Tesco Bank Fixed Rate Cash ISA to another ISA before the end of your fixed rate term, we will charge a fee equal to 90 days interest on the balance of your account.
If your account has matured, we will not charge you a fee for making a transfer.
To check the current rate of interest on your Cash ISA, either:
- Log on to online banking where your current interest rate will be displayed
- Check your most recent statement, which is issued annually, based on the date on which you made your deposit
- Check our current interest rates (for Instant Access Cash ISA and Junior Cash ISA customers)
- If you are a Fixed Rate Cash ISA customer, you can find your interest rate on our previous interest rates page
Please note, you will need to have registered for online banking or have security in place for telephone banking. If you haven’t arranged this, our advisors will be happy to help guide you through the process.
Fixed Rate Saver customers
About 2 weeks before your Fixed Rate Saver matures, we’ll get in touch to ask you what you want to do with your money. You'll have the following options:
1. Reinvest your savings for another fixed term
2. Open a different type of savings account with us
3. Withdraw your money and close your account.
You can visit our maturity page to learn more about these options.
Please tell us your maturity instructions up to 30 days before your maturity date. If we don’t hear from you before your account matures, we’ll send the interest you’ve made to your linked account. After this, your account will begin to earn our standard variable rate.
To check the current rate of interest on your Fixed Rate Saver, either:
- Log on to online banking where your current interest rate will be displayed
- Check your most recent statement, which is issued annually, based on the date on which you made your deposit
- You can also find your interest rate on our previous interest rates page
Please note, you will need to have registered for online banking or have security in place for telephone banking. If you haven’t arranged this, our advisers will be happy to help guide you through the process.
Top Savings Account FAQs
We regularly review our savings accounts to check they are still active. Where you have not transacted on your accounts for at least 3 years, we may write to you to check you are still using the account. If we do not hear back from you or you do not transact on your account, we will mark your account as dormant. We do this to ensure your account is as secure as possible and protect it from any fraudulent activity.
What happens when you make my account dormant?
Once your account is made dormant, access to your account will be restricted. You’ll no longer be able to transact on your account and we’ll stop sending you account communications through the post (although you will still be able to view your statements via Online Banking or our Mobile Banking App). Your balance will remain safely in your account until you contact us to re-activate or close it. Until then, you will continue to earn interest on your savings (please note, interest rates are subject to change). Please visit our existing customers page for your current interest rate.
How do I know if my account has been made dormant?
We will always write to you 2 months ahead of making your account dormant. We will request that you transact on the account to keep it active or telephone us to let us know. If we do not hear from you, we will assume the account is no longer in use and make it dormant. We will write to you again once this happens to confirm this.
What about my other Tesco Bank accounts?
We consider each account in isolation when determining whether it is still active. If you hold other accounts or products with us, these accounts will not be made dormant if they are still being used.
I am not sure whether I hold a savings account with you, what should I do?
We're committed to reuniting customers with their lost or forgotten money. If you think you had an account with us you can no longer access, contact us with the relevant details and we'll try and locate it.
If we’re not able to locate it for you, please www.mylostaccount.org.uk. This is an official site set up by the British Bankers Association (BBA), the Building Societies Association (BSA) and National Savings and Investments (NS&I) to trace lost accounts.
My savings account is dormant, how do I reactivate it?
If you would like to reactivate your savings account, you can call us on 0345 366 4142* at any time and we can arrange this for you.
Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.
A linked or nominated account is an account held in your name at another bank in the UK or another Tesco Bank account. You can use linked accounts to move money out of your Internet Saver account.
To view or add a linked account log in to Online Banking, visit the 'Move Money' section and select 'Manage Linked Accounts and Payees'.
When you add a linked account we will check that you are the owner of that account and that you are authorised to make payments to it. If this check doesn't complete successfully, you will be asked to send a copy of your bank statement.
Interest is calculated daily and paid monthly or annually, whichever you selected at application.
Interest will be paid on the last day of the month if you selected monthly interest and on the last day in April if you selected annual interest.
Fixed Rate ISA - if 30 days have passed since you opened your account and you have a Fixed Rate ISA, you will be charged a fee equal to 90 days interest on the balance of your account. Please note you can only withdraw or transfer the full balance and you aren't able to make partial withdrawals or transfers. If you wish to withdraw money from your fixed rate cash ISA your account will be closed.
Instant Access Cash ISA - you can make as many withdrawals as you wish without giving any notice and without fee provided your account remains in credit.
If you close any type of ISA and withdraw your money, it will lose its tax-free status. To avoid this, you can transfer all of the money in your cash ISA to another ISA during the fixed term, using the ISA transfer process. This will ensure your money remains tax-free when you send it to another provider.
If you are simply looking to withdraw from your instant access cash ISA and not close the account, you are able to withdraw and replace money as often as you like from both current and previous years’ subscriptions on your instant access cash ISA. Should you wish to replace what you have withdrawn, we recommend you do so by 5pm on the 5th April in the same tax year it was withdrawn. This will ensure that any funds are in your account before the cut off deadline at the end of the tax year at midnight on 5th April.
The current rules for ISAs are subject to change by HM Revenue & Customs and the value of tax benefits depends on individual circumstance. Learn more about Cash ISAs by visiting the HMRC website.
Please Note: for security reasons a daily limit for online withdrawals does apply.
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