Beat the queues
You can manage many of your banking needs with Online Banking and our Mobile Banking App. You can view your balance, update personal details and make payments.
For more help, search our handy guides and FAQs on our loans help page.
Get the most from your call
We know it can sometimes feel difficult to pick up the phone when you need help. A few things you can do to make it easier:
- Have your account details and security information ready.Have your account details and security information ready.
- Check your mobile, email and address are up to date, in case we need to call you back – you can do this with our Mobile Banking App or Online Banking.Check your mobile, email and address are up to date, in case we need to call you back – you can do this with our Mobile Banking App or Online Banking.
- Grab a pen and paper so you can take a note.Grab a pen and paper so you can take a note.
- We really want to make sure you get the most from your call, so let us know if there is anything we can do to help, for example talking slower or repeating something. You can let us know before you call on our support page.We really want to make sure you get the most from your call, so let us know if there is anything we can do to help, for example talking slower or repeating something. You can let us know before you call on our support page.
If you have difficulties with your hearing or speech, contact us through the Relay UK app. You can find out how to use Relay UK on their website.
British Sign Language (BSL) users can also contact us via a BSL interpreter who will call us and interpret the conversation for you. To find out more about contacting us using British Sign Language visit our accessibility page.
Call us
Our loans customer call centre opening hours:
- Monday to Friday: 8am to 8pmMonday to Friday: 8am to 8pm
- Saturday to Sunday: 9am to 3pmSaturday to Sunday: 9am to 3pm
For the opening times of our other call centres, please visit our Community.
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How can we help? |
Online help |
Contact details |
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Loans customer services |
You can also apply online. |
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Online Banking and Mobile Banking App help |
Visit our Online Banking help page and our Mobile Banking App help page. |
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Customers in financial difficulty |
Read how we can support you. |
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Complaints |
Visit our complaints page. |
*This number may be included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.
Write to us
Tesco Bank Loan Operations, PO Box 27014, Broadway One, Glasgow, G2 9FE
Looking for something else?
More help and useful information is available on our customer help page.
