Tell us about your accessibility needs
Everyone is different. So, if there’s something we can do to make managing, communicating or accessing your account easier, please let us know. Here are your support and accessibility options.
How can we help you manage your account?
There are several ways we can make sure you get the right support:
How we can help you understand
We can help you get the most out of the information we share with you, and support your decisions.
We can:
- Help you remember information that may be easy to forgetHelp you remember information that may be easy to forget
- Help you understand numbers and informationHelp you understand numbers and information
- Speak slowly and clearly with youSpeak slowly and clearly with you
- Give you more time to respond or complete tasksGive you more time to respond or complete tasks
How we can speak to you
We partner with Relay UK to help make phone calls easier by moving from voice to text.
You can:
- Use the Relay UK app to call usUse the Relay UK app to call us
How we write to you
We can provide documents in a format that works for you.
Available formats:
- Audio CDsAudio CDs
- Braille grade 2Braille grade 2
- Large Print (18-20 points)Large Print (18-20 points)
So you can select the best fit for you.
Share your support needs and information with multiple organisations in a single portal
Tesco Bank has partnered with Experian to create a single portal for customers to share their support needs and information to multiple organisations in one simple process.
Our accessible services
Find out more about our accessible services and how to make the most of them.