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Tell us how we can support you

Everyone is different. We offer the ability to tailor the way we share information and improve our accessibility standards as often as possible to ensure that you get the most out of your experience. Find out what support and accessibility options you have below.

Let us know what we can do to help you get the most out of your experience

There are several ways we can make sure you get the right support:

How we can help you understand

We can help you get the most out of the information we share with you, and support your decisions.

We can:

  • Help you remember information that may be easy to forgetHelp you remember information that may be easy to forget
  • Help you understand numbers and informationHelp you understand numbers and information
  • Speak slowly and clearly with youSpeak slowly and clearly with you
  • Give you more time to respond or complete tasksGive you more time to respond or complete tasks
Let us know

How we can speak to you

We partner with Relay UK to help make phone calls easier by moving from voice to text.

You can:

  • Use the Relay UK app to call usUse the Relay UK app to call us
Let us know

How we write to you

We can provide documents in a format that works for you.

Available formats:

  • Audio CDsAudio CDs
  • Braille grade 2Braille grade 2
  • Large Print (18-20 points)Large Print (18-20 points)

So you can select the best fit for you.

    Let us know

    Share your support needs and information with multiple organisations in a single portal

    Tesco Bank has partnered with Experian to create a single portal for customers to share their support needs and information to multiple organisations in one simple process.

    Find out more

    Our accessible services

    Find out more about our accessible services and how to make the most of them.

    Accessibility services

    Tools and guides if you want to read more

    Support with money issues

    Find the right advice to tackle financial struggles

    Less money coming in or redundancy

    We can help, all you need to do is get in touch

    If you or someone close isn't well

    Get in touch, we're here to support you

    Problems with gambling

    We can support you in making changes, get in touch

    Struggling with addiction

    We can support you in making changes, get in touch