Beat the queues
You may find you can manage your query in our Mobile Banking App. You can manage your credit limit, temporarily block your card and even do a money or balance transfer all with our app.
You can update your details and manage your card with Online Banking too.
Search our handy guides and FAQs on our credit card help page.
Get the most from your call
We know it can sometimes feel difficult to pick up the phone when you need help. A few things you can do to make it easier:
- Have your account details and security information ready.Have your account details and security information ready.
- Check your mobile, email and address are up-to-date, in case we need to call you back – you can do this with our app or online banking.Check your mobile, email and address are up-to-date, in case we need to call you back – you can do this with our app or online banking.
- Grab a pen and paper so you can take a note.Grab a pen and paper so you can take a note.
- We really want to make sure you get the most from your call, so let us know if there is anything we can do to help, for example talking slower or repeating something. You can let us know before you call on our support page.We really want to make sure you get the most from your call, so let us know if there is anything we can do to help, for example talking slower or repeating something. You can let us know before you call on our support page.
If you have difficulties with your hearing or speech, contact us through the Relay UK app. You can find out how to use Relay UK on their website.
British Sign Language (BSL) users can also contact us via a BSL interpreter who will call us and interpret the conversation for you. To find out more about contacting us using British Sign Language visit our accessibility page.
Call us
Our Credit Card call centre is open:
- Monday to Friday: 8am - 9pm
- Saturday and Sunday: 8am - 6pm
For other call centre opening times please see our community page.
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How can we help? |
Online help |
Contact details |
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Credit Cards customer services |
You can also apply online. |
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Calling from UK - lost or stolen card, or suspected fraud |
Find help on our community for lost and stolen cards. |
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Calling from overseas - lost or stolen card, or suspected fraud |
Find help on our community for lost and stolen cards. |
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Identity protection claims and queries |
Online help is not available for identity protection claims and queries. |
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Customers in financial difficulty |
Read about how we can support you. |
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Online Banking and Mobile Banking App help |
Visit our Online Banking help page and our Mobile Banking App help page. |
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Close your account |
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Card protection |
This is no longer available on our products. Existing customers should consider whether this is still suitable for you. Please contact CPP directly. |
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Complaints |
*This number may be included as part of any inclusive call minutes provided by your phone operator.
Write to us
Tesco Bank Credit Card Operations, PO Box 343, Newcastle Upon Tyne, NE12 2GD
Looking for something else?
More help and useful information is available on our customer help page.
