Keeping your accounts safe online
Learn how we protect your accounts, and our tips on staying safe online.
Learn how we protect your accounts, and our tips on staying safe online.
Our fraud prevention and detection measures work behind the scenes to keep your accounts secure.
Protecting your money from all forms of fraud is really important to us.
Our priority is to prevent fraud from happening in the first place, but if it does occur, we’ll support you trying to recover your money with our claims process.
If we suspect you may be a victim of fraud, we’ll be in touch right away.
At other times, we might contact you about your account(s) for other reasons.
If you’re ever unsure about alerts you receive about your accounts, contact us straight away.
To protect your account(s) it’s important you always keep your contact details up to date. You can do this using Online Banking.
We use Strong Customer Authentication (SCA) to increase your protection from fraudsters and scammers. It’s set of rules for confirming your identity that gives you greater protection when accessing your accounts online or via the Mobile App, paying for things online or using contactless payments.
SCA helps reduce fraud by giving you increased protection when paying for things online and with contactless card and phone payments. Some kinds of transactions are exempt from SCA protection, so you won’t always be asked to complete extra security steps.
Remember, banks and other genuine organisations will never contact you out of the blue to ask you for payments or to give your full security details. Read more about when it pays to stop and think at Take Five to Stop Fraud.
If you have a credit card, current account, internet saver or instant access savings account with us, you may choose to use authorised TPPs. With your permission, they can provide account management or payment services.
If you wish to use these services, you’ll need to give permission for the TPP to access your account.
There are two ways you can do this:
1. With Open Banking, you can use your Online Banking login to give a TPP permission to access one or more of your accounts. You can control exactly what information they can see.
2. By allowing the TPP to use your Online Banking security details on your behalf. Remember if you share your security details with an authorised TPP, they will be able to see all the accounts that appear in your Online Banking.
To keep your account(s) secure if you choose to use TPPs:
If you share your Online Banking details, remember:
You’re in control - if you don't want to use third-party providers, you don’t have to.
If you don’t want TPPs to access your account, you don’t need to do anything.